At first glance, we thought Abby’s slide into the ditch while driving the car was no big deal. The car still drove and the damage appeared minimal.
Just to be safe, we brought the car to the dealer to have it checked out. They repaired minor damage to the tire, and offered to drive it down to the collision shop for a once over. It arrived at the shop on Friday
“They give free estimates,” they said.
Thus began my own slide off into the ditch.
I drove over to the shop on Tuesday.
“Could you please assess the cost of repairs?” I asked. “If it’s close to the deductible, I’ll just pay it myself,” I said.
“Well, I don’t have a lift available right now. I took a quick look and I think you should contact your insurance company,” he said.
I contacted the insurance company and was told that although an SUV tried to run my daughter off the road. Her evasive tactics of moving over, hitting a patch of ice, and sliding into the ditch made her ‘at fault.’
I gave the insurance information to the repair shop guy.
I called on Friday, expecting the car to be fixed.
“I gave an initial estimate to the insurance company with what I could see when we put it up on the lift. There might be more damage when we take the bumper off. Your insurance company held me up. It took them 3 days to get back to me. I’m on top of it now,” he said.
I drove again to the shop the following Tuesday. The car was now up on a lift.
“Here you can see the damage. The parts are in. We’ll get it fixed. If your insurance hadn’t held me up, we’d be farther along. I’ve told the shop foreman this car is a priority,” he said.
I called later that week asking about the status of repairs.
“Well now that we’ve got the bumper off, we can see there’s more damage. I got to order more parts. I sent the insurance an additional estimate. We’ll have to wait for the new parts before the work can start. The new parts have to go in first,” he said.
I called in the next week.
“Got the parts, but with the weather and the snowstorm coming in, don’t know if we can get the work done this week,” he said.
(Meanwhile, the school sent us an email stating that Abby would be charged $20 for each day she rode the bus while the car was in the shop.)
I called Friday after the storm.
“Yeah, we were working on it, but we needed a small gasket for the water pump. No one local has it in stock. I ordered it, but until we get that, we can’t put the car back together,” he said.
I called the following Monday afternoon.
“The part just came in. We’ll put it back together and get it to alignment late this afternoon or first thing tomorrow,” he said.
I called at noon on Tuesday.
“Yeah, it’s at the alignment shop. Hopefully, it will be done in the next couple hours,” he said.
I wish I could say that whenever I experience inept, inefficient, and unhelpful service, I keep my temper in check.
“Does the next couple hours mean by 3:30pm? Because I will be there to pick up my car at 3:30pm. If it is not done, I will sit in your lobby until you give me my car back,” I replied and hung up.
45 minutes later, he called back. “The car’s all ready to go,” he said.
I went back to the shop, three weeks from my first visit, and paid the exorbitant price for repairs (the insurance had sent me the money directly).
Abby drove the car away. She had two piano lessons to teach that night. When she returned home, she said. “The left blinker clicks really quickly when I put it on.”
Dale looked under the hood of the car to discover the wires which operate the left turn signal and headlamp had never been reconnected. He plugged them in.
I would like to think that my slide off into the ditch is over, but in 6 months my insurance company will “reassess my rates.”